Privacy Policy

Last updated: June 2025

1. Introduction

PhysiQo (operated by Ventra Enterprises) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

2. Information We Collect

  • Personal Information: Name, phone number, WhatsApp number, address
  • Health Information: Nature of injury or condition (shared voluntarily for booking)
  • Location Data: Your address or location for home visits
  • Communication Data: Messages exchanged via WhatsApp or our platform
  • Usage Data: How you interact with our website

3. How We Use Your Information

  • To book and manage physiotherapy appointments
  • To connect you with the right physiotherapist
  • To send appointment reminders and updates via WhatsApp
  • To improve our services and platform
  • To comply with legal obligations

4. WhatsApp Data

We use WhatsApp Business API (provided by Meta) to communicate with you. When you message us on WhatsApp, your phone number and messages are processed through Meta's infrastructure. Please refer to WhatsApp's Privacy Policy for more details.

5. Data Sharing

  • We share your name, phone number, and address with the assigned physiotherapist for session purposes only.
  • We do not sell your personal data to third parties.
  • We may share data with legal authorities if required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

7. Your Rights

  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to request deletion of your data
  • Right to opt out of marketing communications

To exercise these rights, contact us at contact@physiqo.in.

8. Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings.

9. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect data from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

11. Contact

For privacy-related queries: contact@physiqo.in